Overview
A Sales Assistant provides support to the sales team by assisting customers, managing inventory, and ensuring a smooth shopping experience. They play a crucial role in driving sales, meeting customer needs, and maintaining a positive atmosphere within the retail environment.
Duties
# Customer Assistance:
- Greet customers with a warm and friendly demeanor as they enter the store.
- Assist customers in finding products and provide product recommendations based on their needs.
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
# Sales Support:
- Assist the sales team in achieving sales targets by actively promoting products and services.
- Process customer transactions accurately and efficiently using our POS system.
- Upsell and cross-sell products to maximize sales opportunities.
# Inventory Management:
- Monitor inventory levels and communicate any stock shortages or overages to management.
- Assist with receiving and organizing merchandise shipments.
- Conduct regular stock checks and participate in inventory audits as needed.
# Store Maintenance:
- Ensure the cleanliness and organization of the store environment at all times.
- Arrange displays and merchandise according to company guidelines.
- Perform regular maintenance tasks such as dusting, sweeping, and restocking shelves.
# Customer Service Excellence:
- Strive to exceed customer expectations by providing exceptional service at all times.
- Build rapport with customers and create a welcoming atmosphere in the store.
- Actively seek feedback from customers to identify areas for improvement.
Qualifications:
- Previous experience in retail or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and ability to multitask.
- Positive attitude and willingness to learn.
- Basic math skills and familiarity with POS systems.