Overview
A Repair Manager oversees and coordinates repair activities within an organization or facility, ensuring the timely and efficient resolution of maintenance issues. They play a critical role in managing repair teams, coordinating schedules, and implementing strategies to optimize maintenance operations.
Duties
Team Leadership:
- Supervise and lead repair teams, including technicians, mechanics, and maintenance staff, providing guidance, training, and support as needed.
- Delegate tasks, assign work orders, and prioritize repair projects based on urgency, resources, and operational needs.
Repair Coordination:
- Receive and review repair requests, work orders, and maintenance tickets from various departments or clients, assessing the scope of work and resource requirements.
- Coordinate repair activities, scheduling technicians, allocating resources, and ensuring timely completion of repairs to minimize downtime and disruptions.
Technical Support:
- Provide technical expertise and guidance to repair teams, assisting with troubleshooting, diagnosing complex issues, and recommending solutions or repair methods.
- Conduct inspections, evaluations, and assessments of equipment, facilities, or systems to identify repair needs and maintenance requirements.
Vendor Management:
- Collaborate with external vendors, contractors, and service providers to obtain quotes, negotiate contracts, and coordinate outsourced repair services as needed.
- Monitor vendor performance, quality of work, and adherence to service agreements, addressing any issues or concerns promptly.
Documentation and Reporting:
- Maintain accurate records of repair activities, work orders, equipment maintenance history, and inventory levels using maintenance management software or databases.
- Generate reports, metrics, and performance indicators to track repair costs, productivity, downtime, and compliance with repair schedules and service level agreements.
Qualifications
- Bachelor's degree in engineering, facilities management, or a related field is preferred, although relevant work experience may be considered in lieu of formal education.
- Proven experience in repair management, facilities maintenance, or a similar role, with demonstrated leadership skills and technical expertise.
- Strong knowledge of repair techniques, equipment operation, and maintenance procedures for mechanical, electrical, plumbing, or structural systems.
- Excellent organizational skills and ability to multitask, prioritize tasks, and manage competing priorities in a fast-paced environment.
- Effective communication and interpersonal skills to interact with repair teams, clients, vendors, and stakeholders professionally and collaboratively.
- Proficiency in using computerized maintenance management systems (CMMS), software applications, and digital tools for scheduling, reporting, and documentation.
- Analytical mindset and problem-solving abilities to diagnose issues, develop solutions, and implement strategies for optimizing repair operations.
- Commitment to safety, quality, and compliance with regulatory standards, codes, and best practices in repair and maintenance management.
The Repair Manager position requires a proactive and resourceful individual who can oversee repair activities, coordinate repair teams, and ensure the efficient operation of maintenance operations. They must possess leadership skills, technical expertise, and a customer-focused approach to managing repair projects and meeting organizational objectives.