Overview
A Receptionist serves as the first point of contact for visitors, clients, and employees in an organization, providing administrative support and ensuring smooth operations at the front desk or reception area. They play a crucial role in creating a positive impression and facilitating communication within the organization.
Duties
# Greeting and Welcoming Visitors:
- Welcome visitors with a warm and friendly demeanor.
- Ensure visitors feel valued and comfortable during their time at our office.
- Direct visitors to the appropriate person or department.
# Answering and Directing Calls:
- Answer incoming calls promptly and professionally.
- Direct calls to the appropriate person or department.
- Take messages accurately and relay them in a timely manner.
# Administrative Support:
- Provide administrative support to the office staff as needed.
- Assist with clerical tasks such as data entry, filing, and photocopying.
- Help maintain office supplies and equipment.
# Visitor Registration and Acces Control:
- Register visitors and issue visitor badges.
- Monitor visitor access and ensure compliance with security procedures.
- Maintain visitor logs and records.
# Communication and Coordination:
- Communicate effectively with colleagues, visitors, and callers.
- Coordinate appointments, meetings, and schedules as needed.
- Relay messages and information accurately and promptly.
Qualifications:
- High school diploma or equivalent required; additional qualifications in office administration or related field preferred.
- Previous experience as a receptionist or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Ability to work well under pressure and in a fast-paced environment.