Overview
Expeditors coordinate the movement of materials through the various departments in an organization. They do this by maintaining schedules regarding production, workers, progress and deadlines. Keeping track of inventory, placing orders as needed and inspecting quality is a large part of their job.
Duties
Setting Schedules
Expeditors are sometimes referred to as master schedulers - and for good reason. Their ability to see production through its various stages and ensure everyone has what they need is vital to a company's success. For instance, a company needs a sufficient number of workers to handle matters but not so many as to increase costs without benefit. Expeditors judge who will be needed when and adjust human capital accordingly. Likewise, they may schedule incoming shipments in ways that keep costs down but still allow adequate time for arrival.
Recordkeeping
Keeping track of shipments, movement of material, the needs of each sector and deadlines involves maintaining accurate, up-to-the-minute records.
Contacting Vendors
Without the proper materials, employees cannot do their jobs. Expeditors stay in touch with third parties to ensure supplies and equipment are correct and available on time. If new or special needs arise, Expeditors work to get what is needed so production can continue.
Coordinating Efforts
What one department in an organization does often affects another. Expeditors look at how a project is supposed to flow and see to it that each sector has what it needs to complete its work on time in order to stay on schedule and meet deadlines.
Reporting Status
Expeditors frequently talk with department supervisors in order to know where things stand in all directions. This information enables Expeditors to update leaders as necessary and alert them to potential problems. Expeditors also estimate and keep tabs on costs. They may summarize all such information regarding work flow in regular written updates.
Qualification
- High school diploma or equivalent preferred.
- Previous experience in a restaurant or food service environment is beneficial, especially in roles such as server, line cook, or kitchen assistant.
- Strong verbal communication skills to effectively relay orders between the kitchen and front-of-house staff.
- Ability to manage multiple orders and tasks simultaneously while maintaining attention to detail.
- Proficiency in prioritizing tasks and ensuring timely delivery of food and beverages to guests.
- Ability to quickly address and resolve issues that may arise during service, such as order discrepancies or delays.
- Collaborative attitude, working well with kitchen staff, servers, and management to enhance the dining experience.
- Familiarity with menu items, including ingredients and preparation methods, to effectively communicate with guests and staff.
- Ability to stand for long periods and work in a fast-paced environment.
- Understanding of food safety and hygiene practices is essential.