Customer Care Assistant

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5 months ago
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Full Time
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Bulgaria
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€6K - €9K gross / year

Overview

A Customer Care Assistant is responsible for providing excellent customer service and support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. They play a vital role in representing the company and maintaining positive relationships with customers.


Duties

# Customer Support:

  • Provide courteous and efficient support to customers via multiple channels including phone, email, and chat.
  • Assist customers with inquiries, order status updates, and product information.
  • Ensure timely and satisfactory resolution of customer issues and concerns.

# Order Processing:

  • Process orders accurately and efficiently using our internal systems.
  • Collaborate with the logistics team to ensure smooth order fulfillment and delivery.
  • Maintain organized records of orders and updates throughout the process.

# Problem Resolution:

  • Address customer complaints and challenges with empathy and professionalism.
  • Identify root causes of issues and work collaboratively with other departments to implement effective solutions.
  • Proactively anticipate and mitigate potential problems to enhance overall customer experience.

# Product Knowledge:

  • Develop a comprehensive understanding of our products and services.
  • Stay updated on product features, specifications, and any updates or changes.
  • Utilize product knowledge to effectively assist customers and provide personalized recommendations.

# Customer Feedback:

  • Collect and analyze customer feedback to identify trends and areas for improvement.
  • Communicate feedback to relevant departments to drive product and service enhancements.
  • Strive to exceed customer expectations and foster positive relationships through exceptional service.

Qualifications:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer systems and customer service software.
  • Previous experience in customer service or a related field is preferred but not required.

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