Cashier

Customer Transactions:

• Greet customers warmly as they approach the checkout counter, scan or manually enter items into the cash register, and accurately tally the total purchase amount, including taxes or discounts.
• Accept various forms of payment, such as cash, credit cards, debit cards, mobile payments, or gift cards, and process transactions promptly and accurately using POS (Point of Sale) systems or cash registers.

Cash Handling:

• Handle cash transactions by counting money, providing change, and issuing receipts or change slips to customers, ensuring accuracy and security of cash drawer balances throughout the shift.
• Reconcile cash register drawers at the beginning and end of each shift, verify cash amounts against transaction records, and report any discrepancies or shortages to supervisors or management.

Product Knowledge:

• Familiarize oneself with store products, promotions, and pricing policies to assist customers with inquiries, locate items, and provide information about product features, availability, or alternatives.
• Upsell or cross-sell additional products or promotional items to customers based on their preferences, purchase history, or current promotions, contributing to increased sales and customer satisfaction.

Customer Service:

• Address customer inquiries, concerns, or complaints courteously and professionally, resolving issues promptly or escalating complex problems to supervisors or managers for resolution.
• Maintain a clean, organized, and welcoming checkout area, including counters, POS terminals, and display racks, and assist with bagging purchases, restocking merchandise, or assisting customers with loading items as needed.

Compliance and Security:

• Adhere to company policies, procedures, and security protocols related to cash handling, transaction processing, and fraud prevention, ensuring compliance with regulatory requirements and safeguarding customer information.
• Monitor for suspicious behavior or fraudulent activities, such as counterfeit currency or unauthorized credit card usage, and follow established protocols for reporting incidents and cooperating with law enforcement or security personnel.

Qualifications

• High school diploma or equivalent education is typically required, with previous experience in retail, customer service, or cashiering roles preferred.
• Proficiency in basic math skills, including addition, subtraction, multiplication, and division, as well as familiarity with currency denominations and electronic payment systems.
• Excellent communication and interpersonal skills to interact effectively with customers, coworkers, and supervisors, as well as the ability to remain calm and composed under pressure or during busy periods.
• Attention to detail and accuracy in cash handling, transaction processing, and record-keeping tasks, with the ability to multitask, prioritize responsibilities, and maintain focus in a fast-paced environment.
• Basic computer literacy and proficiency in using POS systems, cash registers, or electronic payment terminals, as well as the willingness to learn and adapt to new technology or software applications as needed.
• Dependability, honesty, and integrity, with a commitment to providing exceptional customer service, upholding company values, and contributing to a positive and collaborative work culture.

The Cashier position requires a friendly, reliable, and efficient individual with strong customer service skills, attention to detail, and the ability to handle cash transactions accurately and securely. They must be able to work effectively in a team environment, adapt to changing business needs, and deliver positive experiences for customers while ensuring compliance with company policies and procedures.